QWhat if I forget my order?
AYour order number is included in the email order confirmation with an automatic link to the Order Status Teleweaver. When you order by phone a partner will give your order number. It's a good idea to save your email order confirmation or write down the number for future reference. If you forget or lose your order number can be obtained by contacting the Customer Service Centre by email to or calling info@teleweaver.com or live chat.
QWhat if I forget my order?
AYour order number is included in the email order confirmation with an automatic link to the Order Status Teleweaver. When you order by phone a partner will give your order number. It's a good idea to save your email order confirmation or write down the number for future reference. If you forget or lose your order number can be obtained by contacting the Customer Service Centre by email to or calling +1-425-226-2035 info@teleweaver.com or live chat.
QHow will I know if Teleweaver received my order?
AOnce an order you have placed for delivery has been processed, you will receive a confirmation via email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.
QHow can I check the delivery status of my order?
ATo check the delivery status of your order, please log in your account and on "track an order" page you can track your order conveniently or you can contact us directly for status.
QHow long do you keep my Order Status history?
AThe My Orders section is one of the great new features on Teleweaver. Your Order Status history will be kept for 90 days and will reflect your orders that were placed on Teleweaver.
QHow long will you deal with my order?
AIn the business hour, we will deal with your order immediately. We will inform you the lead time and shipping method, and make confirmation with you for some information we needed for shipping. Otherwise you will be waiting for one business day or one-and-half a day to deal with your business.
QWhat methods of payment does Teleweaver accept?
AWe currently accept Paypal, Western Union and Wire Transfer. We ensure your Credit Card information is 100% safe and secure.
QCan I get a discount if I order large quantities of an item?
ABuy in large quantities and you can save even more. Simply call +1-425-226-2035 or Live Chat or email to info@teleweaver.com for a volume discount.
QCan I add or delete items from my order if I change my mind?
AWhen you place your order on the Internet, we will send email or call you to confirm your order before shipping.
QWhat should I do if I want to cancel my order?
AImmediately call +1-425-226-2035 or live chat with us or email us. Most orders are transmitted almost immediately to our warehouses and may not be able to cancel your order, please let us know as soon as possible.
QWhat if there’s problem with my order?
AIf there are any problems with your order, you will be contacted by a customer service representative.
QHow I can I contact if I have a problem Teleweaver with my order?
APlease call us at +1-425-226-2035 or live chat with us or send us an email (info@teleweaver.com), if you need help with your order.
QWhat are the advantages and disadvantages of Fedex, DHL, UPS?
AUPS and FedEx are almost a classic duopoly, but only in the domestic shipping industry. FedEx operates in more countries than UPS, and want to continue to focus on expanding into European and Asian markets. DHL Express is the number one in Europe, while UPS and Fedex are on top in the U.S..
QI can not find the product you need. Can still be purchased through FiberStore?
AAbsolutely. We will try our best to satisfy all our customers' needs as we are a very famous manufacturer and supplier of fiber optic products in China, and there are many products we have but not listed on the website. Simply contact one of our experienced sales staff and can help you get the product you need a special order.
QDo I have to get an account of FiberStore to get a quote? And what does it cost?
AOf course not, but there are many advantages which will present you a wonderful shopping experience if you have an account of FiberStore. We offer appointments for all guests free of charge, if the budget is for great prices order quantity, some special order hard to find, or just a couple of network cables. Only sales@fs.com mail or call +1-425-226-2035.
QDo you accept international orders?
AYes, we do. We ship worldwide.
QCan I install Teleweaver 's transceivers Cisco, 3Com, HP equipment without affecting the security of the radio equipment which is to be installed in?
AIt is a misconception that using third party transceivers will void your switch warranty. The truth is that they do not. And most importantly, it is against the law for the OEM to say yes. The Magnuson-Moss Federal Trade Commission Act protects consumers from this mistake! Under this act consumer warranties can not include tie-in sales. In other words, manufacturers can not force you to buy their transceivers to keep your warranty valid exchange.
QWhy are transceivers at Teleweaver cheaper than Cisco, HP, or 3 Com?
AThe vendors such as Cisco, HP, 3Com and many others buy their transceivers from third party manufacturers, for example Teleweaver, and add your logo and label for them and sell them at high margins. FiberStore buy directly from a growing network of Chinese manufacturers so we can keep costs low while maintaining the highest standards.
QHow can I return some of what I have ordered over the Internet?
AYou can go to your account and open RMA request, we will help you at a time or call us at +1-425-226-2035 or live chat with us or send us an email (info@teleweaver.com) for help.
QWho will be responsible for the return shipping cost?
AThe return shipping cost must be paid by the buyer. Please note: No matter for any reason, buyers should pay shipping charges to return the unsatisfied goods and no matter for exchange or refund, buyers should send our products first. After receiving the returned item (s), we will process the refund or exchange immediately.
QWhat is the RMA? And how can I get an RMA number?
AA number of RMA means "a Return Merchandise Authorization" number. It is necessary when you want to return the item. And is provided by us after confirming your return. Please send an email to our info@teleweaver.com service representative for an RMA number.
QIf I receive an order discrepancy, what should I prepare for the return?
AIf you receive damaged items / wrong or missing in your order, please contact our Customer Service Department within 7 days from the delivery date. Certain information may be required for the verification of:
• Picture Package on / box
• Photo of the packing
• Photo of the damage / incorrect items customers can send the information above to info@teleweaver.com.
A representative will review the order and respond within 24 hours.
QI can get my money back if the product works, but I do not need it, then?
AYes. If the product works but you do not need it, you can send it back for refund, in this case, we will charge 15% restocking and handling costs and do not reimburse shipping costs.
QWhat if I can not remember my password to log into the website?
AIf you forget your password, you can click on the "forgot your password", then enter your username (email), later received email for the new password. You can then use this new password to login and update your password in the personal archive section.
QWhat can I do when I found something wrong in searching the web?
AFirst, you must use the Snipping Tool to capture that image and then contact us in the live chat or email to info@teleweaver.com. Let's deal with the problem and respond within 24 hours.
QWhy buy Teleweaver optical transceivers?
AReliability: Manufactured to exact OEM (Original Equipment Manufacturer) specifications.
Affordability: Up to 90% off list price of major brands.
Availability: Large inventory for immediate delivery.
Warranty: lifetime advanced replacement warranty.

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